Transform customer interactions with Google Cloud as a Customer Solutions Developer II. Your skills in troubleshooting and coding will be crucial in enhancing customer satisfaction and product reliability.

As part of an entrepreneurial team, you will handle critical customer issues, advocate for their needs, and manage technical escalations. Your expertise in distributed systems, programming, and a fluency in Mandarin allows for effective communication with diverse clients. This role involves not just addressing concerns but proactively ensuring optimal product performance.

Key Responsibilities:
• Manage and triage issues during customer product deployments
• Develop expertise in Google Cloud architectures to troubleshoot effectively
• Serve as a consultant to internal teams on deployment challenges




• Drive product improvements based on customer feedback
• Ensure global 24/7 support for critical customer accounts

Requirements:
• Bachelors degree in a related field
• 6+ years of experience with customer advocacy and problem-solving
• Experience in languages such as Python, Go, or Java
• Knowledge of networking fundamentals and distributed architecture
• Fluent in Mandarin to support customer relationships

Make a meaningful impact at Google Cloud by optimizing customer experiences and supporting their technical needs.
#J-18808-Ljbffr

📌 Google Cloud Customer Solutions Engineer (Alton)
🏢 Socket.dev
📍 Alton