Join OPENLANE as an Automotive Technical Specialist, blending your diagnostic expertise with exceptional customer service in a hybrid work model. This role focuses on resolving customer claims through technical analysis and clear communication.
As an Automotive Technical Specialist on the Claim Resolutions team, you'll have a crucial role in assessing vehicle conditions and navigating disputes. With a minimum of 2 years in hands-on automotive experience, you'll apply your strong technical background in practical scenarios. Your daily tasks will include communicating clearly with customers, mediating disputes, and ensuring accurate vehicle assessments.
Key Responsibilities:
• Verify vehicle condition data from inspection reports
• Investigate and resolve arbitration claims as a neutral expert




• Maintain transparent communication with customers about resolutions
• Educate teams on best practices and vehicle repairs
• Mediate disputes to reach mutually agreeable solutions
Requirements:
• 2+ years of automotive industry experience
• Excellent customer service and conflict resolution skills
• Strong analytical and negotiation abilities
• Basic proficiency in CRM software
• Ability to work collaboratively in a team
Leverage your automotive expertise and interpersonal skills to enhance customer experiences at OPENLANE.
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📌 Automotive Technical Specialist - OPENLANE (Brampton)
🏢 OPENLANE
📍 Brampton