GROTTO SPA RESTAURANT MANAGER

Come and work on an awe-inspiring property with views of the Salish Sea and 22 acres of tranquil forest. Tigh-Na-Mara is home to the Grotto Spa, voted #1 Spa in British Columbia, two award-winning restaurants, 10,000 square feet of conference space, 192 unique accommodations, British Columbia's most extensive resort recreation program, 3 km of sandy beach, and some of the warmest ocean swimming waters in Canada. Tigh-Na-Mara is a wonderful place to play and to work.

JOB SUMMARY

This newly created position, reporting to the Director, Food & Beverage, will oversee the overall operation, profitability, guest experience, and team performance of the Food & Beverage outlets at the Grotto Spa within Tigh-Na-Mara Seaside Spa Resort & Conference Centre.

This includes Treetop Restaurant, a unique, refined dining experience exclusive to our spa guests, featuring a 9-course Chef-curated tasting menu; the Relaxation Lounge, where guests may enjoy lighter fare and beverages prior to their spa treatments; the Private Lounge, which may be reserved for larger groups visiting the spa or for special events; and the beautiful Spa Patio and Garden Oasis, where guests may enjoy food and beverage offerings while joining us for the Grotto experience.

The Grotto Spa Restaurant Manager provides hands-on leadership across all areas of the business, including front-of-house operations, lounge and patio operations, coordination with the culinary team, staffing, training, guest relations, financial performance, inventory control, human resources, safety, and compliance.

The ideal candidate is an experienced Restaurant Manager who thrives in a fast-paced environment, understands restaurant operations and fine dining steps of service, and can consistently balance exceptional high-end guest service with strong financial and operational results.

WHAT TIGH-NA-MARA OFFERS YOU!

- Competitive wages and benefits




- Comprehensive training and development opportunities
- Opportunities for internal growth and promotion
- Team Member perks and discounts throughout the resort, including Pines Gift Shop, Cedars Restaurant, and the Grotto Spa
- Access to resort amenities, including pool and fitness facilities
- A supportive and inclusive work environment
- The opportunity to work with our amazing team!

RESPONSIBILITIES

- Lead daily front-of-house, lounge, and spa patio operations
- Deliver exceptional guest experiences
- Lead, coach, schedule, and supervise FOH supervisors and team members
- Manage fine dining service, special events, and large parties
- Oversee sales, labour costs, budgets, inventory, and profitability, with a focus on meeting or exceeding budget and revenue targets
- Partner with the Director, Food & Beverage, Executive Chef, Treetop Chef, and culinary team to ensure quality and consistency in food delivery
- Together with the Director, Food & Beverage, develop wine pairings to complement the Chef-curated menu and overall beverage offering
- Maintain food safety, liquor service, workplace safety, and compliance standards
- Support recruitment, onboarding, training, and team development
- Identify opportunities to improve efficiency, revenue, and guest satisfaction
- Ensure restaurant, lounge, and patio areas meet high standards for execution, cleanliness, safety, and presentation

QUALIFICATIONS

- 3+ years of progressive restaurant management experience within a high-end or fine dining environment
- Full-service restaurant experience




- WSET Level 1 certification at minimum
- Spa and resort experience is an asset
- Strong knowledge of front-of-house operations
- Proven leadership, coaching, and team development skills
- Experience managing labour, budgets, costs, and profitability
- Excellent communication, organizational, and problem-solving skills
- A genuine passion for hospitality and guest service
- Ability to foster a collaborative, calm, and professional environment
- Knowledge of food safety, responsible alcohol service, and workplace safety
- Full-time flexible availability, including days, evenings, weekends, holidays, and special events

THE IDEAL CANDIDATE You are an experienced Restaurant Manager who is guest-focused, accountable, and hands-on. You have experience developing people, improving operations, and delivering strong business results. You thrive in a fast-paced hospitality environment and understand how to balance impeccable service and hospitality with strong financial and operational performance.

We offer opportunities for career growth and a positive work environment with a strong focus on diversity, equity and inclusion, and sustainability. If you have a passion for hospitality and enjoy working in a quick-paced environment in a beautiful oceanside location, apply now to join our team as our Grotto Spa Restaurant Manager.

Please apply below with an up-to-date resume. No phone calls or in-person applications, please.

Pay Rate: $60,000–$65,000 per year + gratuities

#HP

Pay: $60,000.00-$65,000.00 per year

Benefits

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Application question(s):
- Are you at least 16 years of age? (yes/no)
- Do you have reliable transportation to Parksville, BC, for every shift?

Work Location: In person

📌 Grotto Spa Restaurant Manager (Parksville)
🏢 Tigh-Na-Mara Seaside Spa Resort
📍 Parksville