Transform customer engagement as a Senior Customer Success Manager Operations at Float. This hybrid role is key in optimizing customer interactions and operational efficiency.Join Float in its mission to redefine Customer Success Operations by taking charge of building systems that enhance customer journeys. You'll play a pivotal role in implementing creative tools and processes that drive retention and growth for businesses across Canada. Focus on collaborative strategies to improve operations and customer satisfaction.Key Responsibilities:Optimize the customer journey for post-sales successEstablish scalable operating processes for Customer SuccessImplement and refine Customer Success technology stacksMonitor customer health and growth indicatorsCreate metrics for effective forecastingRequirements:5+ years in strategic Customer Success OperationsPreference for experience in complex SaaS environmentsAptitude in building successful operational frameworksStrong analytical and reporting skillsExcellent relationship-building capabilitiesAdvance customer success and operational efficiency in a dynamic environment at Float.#J-18808-Ljbffr