A Guest Service/Reservations Agent provides friendly efficient service to all guests before and on arrival, while in house and at departure. They perform a variety of duties:

- Provide courteous and professional guest service
- Book rooms for guests via email, phone and in person
- Check-in and check-out guests
- Handle requests, queries, complaints and issues
- Answer the phone in a professional manner and redirect the calls
- File and manage reservation confirmations, cancellations and requests via email
- Assist guests by answering their questions and performing concierge duties such as booking restaurants and tours, etc.
- Balance a cash float at the end of each shift
- Arrange wake up calls as requested by guests
- Keep the front desk stocked with information on dining and recreation activities, etc.
- Ensure that the filing system is correct and up to date
- Ensure that workspace and office are always clean and tidy

REQUIREMENTS

- Previous guest relations experience is preferred




- Knowledgeable in computer functions (Word, Excel, internet, Opera)
- Attention to detail, with the ability to multi-task
- Ability to complete a variety of manual and computer reports
- Must have cash handing skills, including credit card and debit machine functions
- Must be flexible to work weekends, and evenings.
- Must be fluent in English both verbal and written
- Ability to stand on your feet for up to 8 hours a day, with breaks
- Must be a responsible and capable individual, with valuable communication skills

We have staff housing available. Job Type: Full-time

Pay: From $22.72 per hour

Benefits

- Dental care
- Extended health care
- On-site parking
- Vision care

Application question(s):
- Are you legally eligible to work in Canada?
- Are you located in Whistler, BC?

Experience:
- Customer service: 1 year (preferred)

Work Location: In person

📌 Guest Service/Reservations Agent (Whistler)
🏢 Aava Whistler Hotel
📍 Whistler