Join Guillevin as a Level 2 Technical Support Analyst based in Montreal, Quebec. Your expertise in Microsoft 365 and IT service management will drive impactful user support initiatives. In this full-time position, you will handle complex technical issues and support Level 1 technicians.

Your role is vital for improving user interactions and service processes. Engage with specialized teams, manage incident resolution, and document valuable insights to enhance the IT knowledge base. Key Responsibilities:

- Manage complex incidents requiring advanced technical skills
- Support users on Microsoft 365 tools and access management
- Collaborate with vendors and internal teams for ticket resolution
- Maintain rigorous tracking and communication through Service Desk Plus
- Contribute to documentation and process improvements Requirements:
- DEC, AEC, or university degree in IT-related fields
- Minimum of 3–5 years in technical support environments
- Proficient in Microsoft 365, ITSM tools, and network security
- Robust analytical and customer service skills
- Fluent in French and English to support diverse users Enhance your technical capabilities while making a significant impact at Guillevin in Montreal.

📌 GuillevinTechnical Support Analyst (Montreal)
🏢 Guillevin International
📍 Montreal