19 Aug
|
Capital One
|
Toronto
19 Aug
Capital One
Toronto
Capital One Canada seeks a Senior Director, Head of Customer Resilience to lead the multi-year strategy for Collections and Recoveries, from first contact through post-charge-off resolution, including analytics, processes, operations, and product roadmaps. You will manage external agencies, internal stakeholders, and a high-performing team to deliver measurable outcomes.
The role requires executive presence, deep expertise in customer resilience, and the ability to influence investment in
📌 Head Of Customer Resilience & Strategy (Toronto)
🏢 Capital One
📍 Toronto