H&R; Block is seeking a Bilingual Cash Settlement Assistant committed to delivering outstanding client service. This role emphasizes effective communication and problem-solving for crafting customer-centered solutions.
As part of the Settlement Team, this position demands fluency in French and English to manage calls and emails for instant refunds and payment processing. Candidates should exhibit robust organizational and math skills, coupled with a knack for multitasking. Prior experience in personal income tax is beneficial and will enhance your effectiveness in this role.
Key Responsibilities:
• Handle calls and communicate effectively with clients
• Support clients' financial situations to arrange repayments
• Validate debt amounts using company tools and resources
• Execute campaigns for debt collection via various channels
• Audit files for potential collections
Requirements:
• Fluent in both French and English
• Preferred knowledge of personal income tax
• Proficient in Microsoft Office suite
• Detail-oriented and organized
• Strong communication and analytical skills
Join H&R; Block's team and utilize your bilingual skills to enhance client satisfaction.
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