Elevate your career with ADP as a Manager for HCM Technical Support in either Etobicoke or Montreal. Focus on leading a high-performance team while enhancing client interaction through technical expertise.
Take charge of a dedicated team that specializes in Human Capital Management solutions. With a blend of technical and leadership skills, you will be responsible for training, performance management, and operational oversight. Youll ensure that your team provides effective support for complex inquiries, optimizing service delivery and client satisfaction.
Key Responsibilities:
• Manage technical specialists in a customer-centric setting
• Monitor call volumes and operational metrics
• Adopt best practices for problem resolution
• Streamline processes based on client feedback
• Partner with teams to enhance support strategies
Requirements:
• 5+ years experience in HCM or HR Information Systems
• Minimum 2 years leadership in a contact centre
• Knowledge of APIs and data integration
• Proven ability to handle escalations
• Exceptional communication and coaching skills
Utilize your expertise to lead a talented team and drive excellence at ADP.
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📌 Manager for HCM Technical Support at ADP (Toronto)
🏢 ADP
📍 Toronto
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