We have a Fulltime role with one of our clients. Kindly find the below details.
Seeking an experienced Salesforce Technical Architect with 10+ years of Salesforce architecture experience to lead Salesforce platform assessments, define future-state architecture, and drive enterprise-wide Salesforce transformation initiatives. The ideal candidate will own Service Cloud architecture, security model design, platform governance, scalability strategy, and capability rationalization while ensuring alignment with business objectives.
key skill - Service Cloud, Nice CXOne or InContact , consulting and architect skill is must
Key Responsibilities
- Own Salesforce platform assessment and future-state architecture design.
- Lead Service Cloud architecture, case management strategy, Omni-Channel implementation, and Digital Engagement solutions.
- Design and govern Salesforce security architecture, including role hierarchy, sharing model, profiles, and permission strategies.
- Define platform governance, scalability, performance optimization,
and best practices. - Architect integrations and enterprise Salesforce solutions using Apex, LWC, and integration patterns.
- Provide recommendations on Salesforce capability rationalization and platform optimization.
Required Skills
- 10+ years of Salesforce architecture and solution design experience.
- Robust expertise in:
- Salesforce Service Cloud
- Experience Cloud
- Digital Engagement
- Omni-Channel
- Knowledge Management
- Security Model & Role Hierarchy
- Apex
- Integration Patterns
- Strong stakeholder management and architecture governance experience.
Skills
- Mandatory Skills : Lightning Web Components (LWC), Salesforce Experience Cloud, Salesforce Lightning Web Components (LWC), Salesforce OmniStudio, Salesforce Service Cloud