Join Sectigo as a Technical Support Specialist in Ottawa where your troubleshooting expertise meets meaningful client interactions. Be the first line of support in a collaborative setting.

This full-time role focuses on ensuring customers receive professional, empathetic assistance for various technical issues. You'll work with a structured approach to diagnose problems, documenting them clearly and guiding clients through solutions. This position requires active participation in team meetings and continuous skill enhancement.

Key Responsibilities:



• Answer inbound technical support requests via various channels • Guide customers step-by-step through troubleshooting • Document resolution steps in the ticketing system • Recognize cases for escalation and collaborate with senior teams • Contribute to team’s knowledge base through shared insights

Requirements: • Proven networking and systems troubleshooting abilities • Strong organizational skills to manage multiple cases • Excellent verbal and written communication skills • Competence in using ticketing tools and resources • Willing to work full time in the Ottawa office

Drive excellent client support while developing your career at Sectigo in Ottawa. #J-18808-Ljbffr

📌 Ottawa Technical Support Specialist Role (Montreal)
🏢 Webhosting
📍 Montreal