Join the Minnesota Department of Revenue as the Customer Support Assistant Director. This full-time position champions creative customer service delivery and operational oversight in St. Paul.In this pivotal role, you will partner with the Division Director to enhance taxpayer communication and support services. You'll manage call center operations, oversee policy implementation, and develop strategies for improved taxpayer engagement. This opportunity allows for significant impact on the customer experience across the state.Key Responsibilities:Oversee and enhance customer support operationsDirect strategies for taxpayer assistance initiativesUtilize customer feedback for service improvementsCoordinate between divisions for quality assuranceDrive innovation in customer service processesRequirements:4 years of leadership experience in management1 year of tax administration experienceProven experience in contact center operationsSkills in fostering inclusive workplacesStrong data analysis and policy development skillsShape the future of taxpayer service delivery and make a difference in Minnesota.#J-18808-Ljbffr

📌 Revenue Department Customer Support Director (Saint Paul)
🏢 Minnesota Direct Care and Treatment
📍 Saint Paul