Join HOOPP as the Manager of Employer Services to enhance employer interactions and team performance. Your expertise will be vital in ensuring the delivery of top-tier support to Ontario’s healthcare sector. In this leadership role, you'll manage a dedicated team that services numerous employers under HOOPP’s defined benefit pension plan.

You will prioritize client satisfaction while fostering a culture of growth and improvement. Regular engagement with staff and employers will help to identify opportunities for service enhancement and resolve issues effectively. Key Responsibilities:

- Lead a team focused on exceptional client service
- Conduct regular performance evaluations and feedback sessions
- Develop training programs for team growth
- Manage escalated employer interactions and resolve issues
- Monitor compliance with service agreements and goals Requirements:
- 7+ years in pension/financial services
- Experience in a leadership capacity preferred
- Robust interpersonal and relationship-building skills
- Excellent time management and adaptability
- Critical thinking and problem-solving ability Drive success and optimize employer relations at HOOPP’s Pension Services Division.

📌 Healthcare Pension Services Manager (Toronto)
🏢 HOOPP
📍 Toronto