This is a remote position.

We are seeking a dependable and customer-focused Remote Help Desk Support Specialist to provide technical assistance and support to users remotely. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a passion for delivering timely solutions. This role involves diagnosing and resolving technical issues, assisting users with hardware and software problems, and ensuring a positive support experience.

Key Responsibilities

- Provide remote technical support to employees/customers via phone, email, chat, and remote access tools.

- Troubleshoot and resolve hardware, software, network, and system-related issues.

- Log, track, and update support tickets using a help desk ticketing system.

- Perform password resets, account access support, and basic system administration tasks.

- Assist users with operating systems, applications, printers, VPNs, and other IT-related tools.

- Escalate complex technical issues to appropriate teams when necessary.

- Document troubleshooting steps, solutions, and recurring issues for knowledge base improvement.

- Follow IT support procedures, security policies,



and service-level agreements (SLAs).

- Provide clear and professional communication while supporting users remotely.

- Stay current with technology updates and IT best practices.

Requirements

1+ years of experience in a help desk, technical support, or customer service role.

Strong knowledge of Windows/macOS operating systems and common business applications.

Experience with remote support tools and ticketing systems.

Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPNs, DNS).

Excellent verbal and written communication skills.

Strong problem-solving and organizational abilities.

Ability to work independently in a remote environment.

Reliable internet connection and a professional remote workspace.

Ability to work scheduled shifts and respond promptly to support requests.

Comfortable managing multiple priorities in a fast-paced environment.

Benefits

Remote work flexibility

Competitive compensation

Professional growth opportunities

Training and development support

Team-oriented and supportive team environment

📌 Help Desk Support (Birmingham)
🏢 Jefferson Theododore Lawn Care
📍 Birmingham