Join Lammle as a Customer Solutions Leader and enhance the customer experience in a vibrant western lifestyle setting. Manage escalations, returns, and inquiries with a focus on brand integrity.
As Customer Solutions Leader, you will be responsible for resolving customer issues and ensuring a seamless experience across online channels in Canada. Your ability to work flexible schedule, including evenings and weekends, and to respond to high-volume periods is crucial. This role emphasizes organizational skills and proactive decision-making.
Key Responsibilities:
• Manage daily priorities in customer service effectively • Address complex order and return issues with professionalism • Monitor service timelines and support departmental goals • Coordinate scheduling during peak periods to maintain coverage • Create and adjust online orders to meet customer needs
Requirements: • Minimum three years in a supervisory customer service role • Experience in retail is an asset for this position • Knowledge of e-commerce systems like Shopify beneficial • Skilled in MS Office with strong communication abilities • Flexible availability for evenings and weekends is mandatory
Be the driving force in customer satisfaction at Lammle and lead your team to success. #J-18808-Ljbffr