Elevate customer experiences as the Senior Customer Success Leader at veritree, a climate tech innovator based in Vancouver. Champion customer relationships and revenue initiatives to support growth.This role tasks you with leading a team of six customer success professionals, focusing on maintaining customer satisfaction while achieving ambitious retention targets. As a central figure within the company, your insights will ensure seamless communication between clients and operational teams,



directly impacting customer loyalty and expansion opportunities.Key Responsibilities:Drive net revenue retention and upsell strategies for clientsMentor and grow the Customer Success team for optimal resultsLead significant client reviews and act as an escalation pointDesign customer engagement and health metrics for trackingPartner with Sales to identify and capitalize on growth chancesRequirements:Over 10 years in customer-facing roles, 5+ in leadershipExpertise in retention rate management and client relationshipsSolid background in negotiating with high-level executivesFamiliarity with CRM tools; HubSpot is a plusThrives in environments with rapid changeJoin veritree to strategically enhance customer connections and foster impactful collaborations in the climate tech sector.#J-18808-Ljbffr

📌 Senior Customer Success Leader At Veritree (Vancouver)
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📍 Vancouver