Become a High Touch Support Developer with Google Cloud and provide expert solutions. Focus on proactive customer support from Austin, TX, or Waterloo, ON. In this mid-level role, you will leverage your technical knowledge and mentoring skills to manage customer issues.

You will be responsible for enhancing customer satisfaction through effective communication and problem-solving. As part of a global team, you will offer 24/7 support, ensuring smooth cloud transitions for clients by addressing technical challenges. Key Responsibilities:

- Provide expert assistance in troubleshooting complex issues
- Advocate for customers’ needs within Google Cloud teams
- Collaborate on developing tools and documentation
- Participate in a 24-hour support rotation
- Support customers in deploying Google Kubernetes Engine

Requirements:

- Bachelor's degree in Science, Technology, or Engineering
- Minimum of 3 years’ experience in customer and technical roles
- Familiarity with cloud infrastructure and Unix/Linux systems
- Skills in coding with languages like C++, Java, or Python
- Experience in crisis management and escalation

Help organizations thrive by enhancing their cloud experience at Google Cloud.

📌 High Touch Support Developer, Google Cloud (Ontario)
🏢 Google
📍 Ontario