Job Overview

We are seeking a professional, friendly, and reliable Hotel Front Desk Attendant to provide exceptional guest service and efficiently manage daily front desk operations. The ideal candidate is organized, professional, and able to multitask in a fast-paced hotel environment.

Key Responsibilities

- Welcome guests and efficiently handle check-in and check-out procedures.

- Answer and manage multi-line phone calls, guest inquiries, and reservations professionally.

- Process room reservations, payments, room assignments, and guest requests accurately.

- Respond to guest concerns and complaints promptly and professionally, escalating issues when necessary.

- Provide guests with accurate information regarding hotel amenities, policies, local attractions, and services.

- Maintain accurate guest records, payments, and room-status information in the hotel’s front desk system.

- Coordinate with housekeeping and maintenance to ensure rooms are clean, inspected, and ready for arrival.

- Monitor and maintain front desk organization, cleanliness, and professional appearance.

- Follow hotel policies and procedures,



including cash handling, security, and guest privacy requirements.

- Assist with other hotel operations and duties as needed.

Qualifications & Requirements

- Previous hotel front desk or customer service experience preferred but not required.

- Excellent verbal and written communication and customer service skills.

- Professional and courteous telephone etiquette.

- Ability to multitask, prioritize, and remain composed in a busy setting.

- Basic computer skills and ability to learn hotel reservation/front desk software.

- Strong attention to detail and accuracy when handling guest information and payments.

- Reliable, punctual, and professional appearance.

- Ability to work flexible schedules, including weekends and holidays.

- Bilingual or multilingual skills are a plus.

- Must be a team player with a positive, service-oriented attitude.

Training will be provided to qualified candidates with the right attitude and willingness to learn.

Work Location: In person

📌 Hotel Front Desk Attendant (Canada)
🏢 Signature Stay Inn u0026 Suites
📍 Canada