Housing Stability Case Manager

Organization: WOW Living, 177 Church St, Bradford, ON

Reports to: Executive Director

Employment Type: Full-time

WOW Living is a community-focused charity dedicated to supporting individuals experiencing homelessness, poverty and hardship. Through the provision of food,

resources, and meaningful community, WOW Living seeks to restore dignity, reduce isolation, and empower individuals to move toward greater stability and well-being.

Through relationship-centered, trauma-informed care, we support individuals in identifying and achieving their personal goals, fostering dignity, stability, and hope.

Position Summary The Housing Stability Case Manager plays a key role in supporting individuals who are unhoused or precariously housed to secure and maintain stable housing. Using a trauma-informed, client-centered approach, this position focuses on preventing housing loss, navigating barriers to housing, and walking alongside clients as they transition into safe, sustainable living situations.

This role requires a high level of collaboration with internal staff and community partners, as well as robust advocacy and practical problem-solving skills.

Key Responsibilities

Client Support & Case Management

- Build trusting relationships with clients (“guests”) through compassionate
- listening and consistent engagement
- Conduct needs assessments focused on housing stability, risks of eviction, and barriers to securing housing
- Develop individualized housing plans with clear, measurable goals
- Provide ongoing case management to support housing retention and stability

Housing Navigation & Advocacy

- Assist clients in searching for appropriate housing listings (online and local networks)




- Make phone calls and advocate on behalf of clients with landlords, property managers, and housing providers. Arrange and, when needed, accompany clients to viewings and appointments
- Support clients in completing rental applications and securing necessary documentation
- Coordinate transportation to housing-related appointments when required

Prevention & Stabilization

- Identify early warning signs of housing instability and intervene proactively
- Work to prevent eviction through mediation, resource connection, and advocacy
- Connect clients with financial assistance programs, rent banks, emergency supports, and employment resources

Resource Coordination

- Connect clients to relevant community supports including shelters, supportive housing, mental health services, income supports, legal aid, employment and other training & skills based learning
- Collaborate closely with the Wraparound Care Coordinator & Case Management Team to ensure holistic, wraparound support
- Assist clients in transitioning into housing, ensuring basic needs are met for successful tenancy

Collaboration & Documentation

- Participate in team meetings, case reviews, and collaborative care planning
- Maintain accurate, timely, and confidential client records in compliance with organizational policies and applicable privacy legislation (e.g., PHIPA/PIPEDA) in Charity Tracker and HIFIS




- Track outcomes related to housing placements and stability for reporting and funding purposes

Qualifications Education & Experience

- Diploma or degree in Social Work, or Social Service Work
- Minimum 2 years of experience working with vulnerable populations, particularly individuals experiencing homelessness or housing instability
- Experience in housing navigation, case management, or community outreach is strongly preferred

Skills & Competencies

- Strong interpersonal and relationship-building skills
- Trauma-informed, non-judgmental, and client-centered approach
- Knowledge of local housing systems, landlord-tenant processes, and community resources
- Excellent problem-solving and advocacy skills
- Ability to manage a dynamic caseload and prioritize competing demands
- Strong organizational and documentation skills
- Effective verbal and written communication skills

Additional Assets

- Lived experience of homelessness or poverty (valued and considered an asset)
- Understanding of mental health and substance use challenges
- Valid driver’s license and access to a vehicle (if required)
- First Aid and CPR training
- Ability to work occasional evenings to accommodate client and landlord schedules

Working Conditions

- Combination of office, community-based work, and field visits●
- Regular interaction with individuals experiencing crisis, trauma, and complex life circumstances
- Flexible and responsive work environment requiring adaptability
- Hours: 8am-4pm, 1 split shift Friday/Saturday 10am-2pm a month
- Shared office space

To Apply send CV to: Jodi Greenstreet - [email protected] Pay: $52,000.00-$62,000.00 per year

Work Location: In person

📌 Housing Stability Case Manager (Bradford)
🏢 WOW Living
📍 Bradford