Introduction:

Margaret's mission is to provide a continuum of housing and support services for individuals experiencing mental health and additions issues, along with contributing and resulting intersectional issues tied to mental health challenges and homelessness, through innovative programming, advocacy, and education, which empowers them to build and reclaim their lives.

Reporting to the Manager of Housing, the Housing Support Worker’s role will be to provide support, life skills coaching, and guidance to individuals living in the High Support Transitional Housing program. The worker must collaborate in a warm and collegial fashion with their fellow team members including other employees, volunteers/placement students, as well as referral agencies to ensure successful and prolonged community integration and tenancy for the clients and residents we serve.

- Provide supportive counseling and a positive and vibrant environment for residents, treating everyone with dignity and respect and helping them feel supported and valued
- Provide life skills instruction and instructions to clients on an ongoing basis, empowering them to developing independent life skills
- Guide clients in the decision making process, helping them evaluate options and information; act as a sounding board as required and assist with life goals setting
- Advocate for clients who require assistance
- Facilitate meetings with clients ensuring that discussions are respectful and provide a safe setting for raising concerns and questions
- Provide crisis support for clients assessing physical and emotional states to ensure a safe environment for all individuals; perform emergency first aid as required




- Manage conflict and provide one-on-one support to clients in need
- Monitor symptoms of illness and impact on individual functioning and continued community tenancy
- Perform routine administrative tasks including, but not limited to: maintaining confidential files; completing forms; petty cash transactions, etc.
- Participate in ongoing learning and development as required
- Perform additional tasks/duties and special projects as required
- Work in close proximity with vulnerable residents, who may be high-needs, and clients accessing crisis beds and requiring crisis management support
- Work in collaboration with other staff members, volunteers/placement students to provide services to resident and clients
- This position requires shift work and the incumbent may be scheduled to regularly work evening and overnight shifts, weekends, and holidays
- The incumbent may occasionally be required to provide coverage for shifts in the event of an emergency
- Completion of a college and/or university program in social work, psychology, or other social science or health-related discipline required
- Minimum one year experience working in a social service environment as a worker/volunteer or in a support capacity – work experience may replace formal educational requirements




- Experience working with individuals experiencing mental health and addictions issues
- Awareness of recovery, harm reduction, anti-oppression, and anti-racism framework and principles
- The incumbent must have demonstrated ability to provide Life Skills Coaching and possess good Crisis Management skills
- Excellent written and oral communication skills
- Superior interpersonal skills, with a high level of empathy and social and emotional intelligence
- A strong desire to contribute to a community based organization and the improvement of the quality of life for members of a marginalized community
- Ability to work with minimal supervision, in a team environment
- Ability to lift, bend, and perform light maintenance tasks

Schedule: FT/PT/Relief/Casual - varied morning, afternoon, and overnight

Margarets is an equal opportunity employer. Should you need accommodation for the interview process, please do not hesitate to reach out prior to your scheduled interview.

We thank all individuals for applying, however only those selected for an interview will be contacted. No phone calls please.

Job Types: Full-time, Part-time, Fixed term contract, Casual

Pay: From $20.00 per hour

Ability to commute/relocate

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):
- What is your availability for work - FT/PT/Relief Casual - mornings, afternoons, overnights; weekdays and/or weekends?

Education:
- DCS / DEC (preferred)

Experience:
- Social Services/Social Work: 3 years (preferred)

Work Location: In person

📌 Housing Support Worker - High Support Transitional Housing Program (Toronto)
🏢 Margaret's Housing and Community Support Services
📍 Toronto