Location : Richmond, British Columbia

Employment Type : Full-time

Language Requirement : Fluency in Mandarin Chinese and English , 中文及英文流利

Position Summary｜職位概述

We are seeking a hands-on and resourceful HR professional to support our employees and business leaders across North America while coordinating closely with our headquarters in Taiwan.

This position serves as a key HR point of contact and is responsible for delivering day-to-day HR operations, employee relations support, recruitment, performance management, policy implementation, employment compliance, workplace health and safety, and HR projects.

The successful candidate must be comfortable working independently in a quick-paced, multicultural, and multi-jurisdictional environment. The role requires the ability to balance employee needs, operational priorities, legal compliance, and organizational requirements while maintaining confidentiality and professional judgment.

我們正在尋找一位具執行力、應變能力及獨立作業能力的人資專業人員，負責支援北美地區員工與主管，並與台灣總部保持密切協作。

本職位為北美地區主要人資窗口之一，負責日常人資營運、員工關係、招募、績效管理、制度落實、勞動法規遵循、職業健康與安全，以及各項人資專案。

合適人選須能在快速、多元文化及跨地區的工作環境中獨立處理工作，並能在員工需求、營運目標、法規要求及公司政策之間取得適當平衡，同時維護資訊機密性及專業判斷。

Key Responsibilities｜主要職責

1. HR Business Partnership and Employee Relations | 人資夥伴與員工關係

- Serve as a primary HR point of contact for employees and managers and provide practical guidance on HR policies, workplace expectations, attendance, performance, conduct, documentation, and employee-relations matters.
- Coach managers on addressing employee concerns, workplace communication, performance issues, corrective action, and other people-management matters.
- Receive and assess employee concerns and complaints, facilitate appropriate resolution, and support fair and confidential workplace investigations when required.
- Promote respectful workplace practices and assist in managing workplace conflict, accommodation matters, and sensitive employee situations.
- 擔任員工與主管的主要人資窗口，針對公司政策、職場規範、出勤、績效、行為、文件紀錄及員工關係等事項提供實務建議。
- 協助及指導主管處理員工疑慮、職場溝通、績效問題、改善措施及其他人員管理事項。
- 受理並評估員工意見與申訴，協助妥善解決問題，並於需要時支援公平、保密的職場調查程序。
- 推動尊重職場文化，並協助處理職場衝突、工作調整及其他敏感員工事項。

1. Recruitment and Employee Lifecycle | 招募與員工全週期管理

- Manage or support full-cycle recruitment, including job descriptions, job postings, candidate sourcing, screening, interviews, reference checks, offers, and hiring coordination.
- Coordinate employment agreements, employee information, onboarding, orientation, probation tracking, employment changes, and internal transfers.
- Support leave administration, accommodations, employee departures, exit interviews, offboarding documentation, and related follow-up.
- Work with managers to identify staffing needs and improve recruitment and retention practices.
- 執行或協助完整招募流程，包括職務說明、職缺發布、人才搜尋、履歷篩選、面試、背景或推薦人查核、錄取通知及到職安排。
- 管理聘僱合約、員工資料、入職、教育訓練、試用期追蹤、人事異動及內部調動。
- 協助處理員工休假、工作調整、離職面談、離職文件及相關後續作業。
- 與主管合作確認人力需求，並持續改善招募及留才機制。

1. Performance Management and Employee Development | 績效管理與人才發展

- Coordinate probationary and performance-review processes and ensure reviews are completed with appropriate documentation and follow-up.
- Assist managers in establishing clear performance expectations, development goals, KPIs, OKRs, and improvement plans.




- Identify training needs and coordinate employee and management training.
- Support employee engagement, capability development, retention, and organizational-development initiatives.
- 統籌試用期及績效評核流程，確保評核、文件紀錄及後續追蹤按時完成。
- 協助主管建立明確的績效標準、發展目標、KPI、OKR及績效改善計畫。
- 辨識培訓需求並協調員工及主管訓練。
- 支援員工參與、能力發展、留才及組織發展相關工作。

1. Employment Compliance and Policy Administration | 勞動法規遵循與政策管理

- Monitor and support compliance with applicable employment standards, human rights, occupational health and safety requirements, and internal policies.
- Research employment requirements and provide practical recommendations for operations in different jurisdictions.
- Draft, update, communicate, and implement HR policies, procedures, templates, checklists, and employment documentation.
- Support matters involving working hours, overtime, leaves, attendance, workplace conduct, investigations, and employment termination.
- Coordinate with headquarters, management, legal counsel, payroll, finance, and external service providers when required.
- 協助公司遵守適用的就業標準、人權、職業健康與安全法規及內部政策。
- 研究不同地區的聘僱法規，並向營運單位提出可實際執行的建議。
- 撰寫、更新、溝通並落實人資政策、程序、範本、檢查表及聘僱文件。
- 支援工時、加班、休假、出勤、職場行為、調查及終止聘僱等事項。
- 視需要與總部、主管、法律顧問、薪資、財務及外部服務供應商合作。

1. Workplace Health and Safety | 職業健康與安全

- Support workplace health and safety programs and maintain required policies, procedures, training records, inspection records, and related documentation.
- Coordinate or support the Joint Health and Safety Committee (JHSC), including meetings, minutes, inspections, corrective-action tracking, and required postings.
- Support respectful workplace, bullying and harassment prevention, hazard reporting, emergency preparedness, and workplace-violence-prevention initiatives.
- Follow up on identified hazards, incidents, compliance requirements, and corrective actions with managers and committee members.
- 協助執行職業健康與安全計畫，並維護相關政策、程序、訓練紀錄、巡檢紀錄及法定文件。
- 統籌或協助職業健康與安全委員會（JHSC）運作，包括會議、會議紀錄、工作場所巡檢、改善事項追蹤及法定公告。
- 支援尊重職場、霸凌與騷擾預防、危害通報、緊急應變及職場暴力預防工作。
- 與主管及委員會成員共同追蹤已辨識的危害、事件、合規要求及改善措施。

1. HR Reporting, Systems and Process Improvement | 人資報告、系統與流程改善

- Maintain accurate and confidential employee records in HR systems and personnel files.
- Prepare HR reports and analyze workforce data relating to headcount, recruitment, turnover, attendance, performance, leave, and other business needs.
- Develop tracking tools, templates, checklists, and automated processes to improve accuracy, efficiency, accountability, and deadline management.
- Identify gaps in existing HR processes and recommend practical, sustainable improvements.
- 維護人資系統及員工檔案，確保資料正確、完整並受到適當保密。
- 製作人資報告，分析人數、招募、離職率、出勤、績效、休假及其他營運所需數據。
- 建立追蹤工具、範本、檢查表及自動化流程，以提升正確率、效率、責任落實及時程管理。
- 辨識現有人資流程中的缺口，並提出可行且可持續的改善建議。

1. Cross-Border Coordination and Office Support | 跨國協作與辦公室支援





- Communicate and coordinate with headquarters and regional leaders regarding HR programs, employment practices, organizational changes, and assigned projects.
- Translate or adapt HR communications and documentation between Chinese and English when required.
- Support selected office-administration and operational matters related to employees, workplace readiness, company assets, vendors, or internal events.
- Perform other reasonable HR and administrative duties assigned by management.
- 與總部及各地主管協調人資制度、聘僱實務、組織變動及交辦專案。
- 視需要進行中英文人資文件及內部溝通內容的翻譯或在地化調整。
- 協助與員工、辦公場所、公司資產、供應商或內部活動相關的特定行政及營運事項。
- 完成主管交辦的其他合理人資及行政工作。

Qualifications｜資格條件
- Bachelor’s degree in Human Resources, Business Administration, Labour Relations, or a related field.
- Minimum three years of progressive HR experience, preferably in an HR Generalist, HR Advisor, or HR Business Partner capacity.
- Practical experience in employee relations, recruitment, performance management, policy administration, and employment documentation.
- Working knowledge of British Columbia employment standards, human rights, and occupational health and safety requirements. Experience supporting other Canadian provinces or U.S. jurisdictions is an asset.
- Experience with workplace investigations, JHSC administration, or WorkSafeBC requirements is an asset.
- Strong written and verbal communication skills in both Mandarin Chinese and English are required.
- Strong judgment, discretion, attention to detail, organization, and follow-through.
- Ability to manage multiple priorities, sensitive matters, and deadlines with limited supervision.
- Strong interpersonal skills and the ability to communicate effectively with employees, operational managers, senior leaders, and headquarters.
- Proficiency in Microsoft Office and Google Workspace; experience with HRIS, ATS, payroll systems, data analysis, or workflow automation is an asset.
- CPHR designation or active progress toward the designation is an asset.
- Must be legally authorized to work in Canada.
- 人力資源、企業管理、勞資關係或相關領域學士學位。
- 至少三年漸進式人資工作經驗，具HR Generalist、HR Advisor或HR Business Partner經驗者佳。
- 具員工關係、招募、績效管理、政策執行及聘僱文件管理等實務經驗。
- 熟悉卑詩省就業標準、人權及職業健康與安全相關要求；具加拿大其他省份或美國地區支援經驗者佳。
- 具職場調查、JHSC管理或WorkSafeBC合規經驗者佳。
- 必須具備流利的中文普通話及英文書面與口語溝通能力。
- 具良好判斷力、保密意識、細節管理、組織能力及追蹤執行能力。
- 能在有限監督下同時管理多項工作、敏感案件及重要期限。
- 具良好人際溝通能力，能有效與員工、營運主管、高階主管及總部合作。
- 熟悉Microsoft Office及Google Workspace；具HRIS、ATS、薪資系統、數據分析或流程自動化經驗者佳。
- 具CPHR資格或正在取得相關資格者佳。
- 必須合法具備加拿大工作資格。

What We Offer｜我們提供
- A collaborative and multicultural work environment.
- Exposure to cross-border HR operations and a broad range of HR responsibilities.
- Opportunities to develop experience in employee relations, compliance, workplace safety, HR projects, and organizational development.
- The opportunity to work closely with business leaders and contribute to the continued development of the organization’s HR practices.
- 具協作性及多元文化的工作環境。
- 參與跨國人資營運及多面向人資工作的機會。
- 累積員工關係、法規遵循、職業安全、人資專案及組織發展經驗的機會。
- 與營運主管密切合作，並參與公司人資制度持續建置與改善。

Job Type: Full-time Pay: $64,800.00-$79,200.00 per year

Ability to commute/relocate

- Richmond, BC V6X 3A5: reliably commute or plan to relocate before starting work (required)

Experience:
- Human resources: 2 years (preferred)

Language:
- Mandarin (required)

Work Location: In person

📌 HR Generalist – North America (Richmond)
🏢 LION TRAVEL
📍 Richmond