Join AGA Benefit Solutions in Montreal as an HR Solutions Analyst! This role combines customer experience initiatives with technical support across HR software applications to optimize user engagement. This position requires a robust background in technical support and HRIS systems.

You will prioritize user needs, conduct training sessions, and be the go-to resource for technical queries. A commitment to quality assurance and excellent communication skills in English and French will be essential for success. Key Responsibilities:

- Deliver technical support from Level 1 to 3 tiers
- Act as a lead expert for HR systems
- Analyze and track enhancement requests
- Perform QA activities, ensuring quality deliverables
- Design and facilitate user training and documentation Requirements:
- Bachelor’s degree in HR, IT, or Business Administration
- 3-5 years experience in HR solutions support
- Excellent interpersonal skills and problem-solving abilities
- Familiarity with tools like Jira and HubSpot
- Bilingual in English and French for effective client communication Utilize your analytical skills to support HR solutions and enhance customer satisfaction at AGA Benefit Solutions!

📌 HR Solutions Analyst - AGA Benefit Solutions (Montreal)
🏢 AGA Financial Group
📍 Montreal