Elevate your career with Syntax as a Service Delivery Manager focusing on SAP Application Management Services. This position ensures operational excellence and customer satisfaction across SAP environments.As a leader in technology solutions, Syntax offers a unique opportunity to contribute to the delivery of high-quality SAP support. In this role, you will oversee service delivery processes, manage performance metrics, and facilitate effective governance. You will coordinate across teams to resolve issues and support client objectives, driving service improvements and operational efficiencies.Key Responsibilities:Oversee daily operations of SAP AMS servicesManage incident and request processes effectivelyReport on KPIs, SLAs, and service quality metricsSupport onboarding and stabilization for recent clientsCollaborate with internal teams for service improvementsRequirements:Proven SAP service delivery management experienceFamiliarity with ITIL service management practicesStrong communication skills across technical teamsExperience in managed services environmentsAbility to enhance service quality through continuous improvementLead SAP delivery excellence at Syntax and make a lasting impact on client success.#J-18808-Ljbffr

📌 Service Delivery Manager For Sap (Montreal)
🏢 Illumiti
📍 Montreal