Enhance service delivery as a Middleware Support Analyst with Symbiotic Digital, located in Toronto, ON. Focus on enterprise applications and middleware technologies while working within a dynamic team.
This role requires an experienced analyst to support enterprise applications hosted in a shared environment. You will handle incident management, service requests, and configuration processes, leveraging your middleware knowledge to ensure smooth operations. Your collaborative skills will help you effectively communicate technical concepts to both technical and non-technical audiences.
Key Responsibilities:
• Coordinate incident triage and resolution processes
• Manage service requests and change implementations
• Conduct operational reporting and analysis




• Provide middleware infrastructure support
• Collaborate on operational initiatives with stakeholders
Requirements:
• Over 2 years in middleware and infrastructure management
• Expertise in IBM WebSphere and DevOps tools
• Experience with service management software
• Robust analytical and communication capabilities
• Familiarity with data visualization tools like Power BI
Leverage your expertise at Symbiotic Digital to drive continuous improvement in middleware support.
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📌 Middleware Support Analyst in Toronto
🏢 Symbiotic Group
📍 Toronto