Responsibilities

- Handle inbound customer calls related to banking and financial services accounts
- Resolve account inquiries and provide accurate information
- Deliver skilled and customer-focused service on every interaction
- Navigate multiple systems while speaking with customers
- Meet quality, productivity, and customer satisfaction goals
- Work collaboratively with team members and leaders to achieve performance targets

Requirements

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.




- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.

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📌 (工作内推)Customer Service Representative 20.00~25.00 加元/小时 · 万锦 销售代理 长期工 白班 英语/国语 需要工作签证 欢迎学生 (Markham)
🏢 51.CA Media Group
📍 Markham