Join Emburse's team as a Senior Customer Success Manager in a hybrid role based in Toronto. Drive customer success by maximizing value for enterprise clients. This role involves owning account health and retention for a dedicated customer base.
Your ability to build trusted relationships and conduct Executive Business Reviews will be crucial in identifying client savings and optimization opportunities. With a strategic focus, you will educate clients on products and resolve complex issues collaboratively. Key Responsibilities:
- Lead account health and mitigate churn risks
- Build relationships with client C-suite executives
- Consult on travel program savings opportunities
- Provide onboarding guidance and support to junior CSMs
- Monitor program performance and troubleshoot issues Requirements:
- Bachelor's degree with 5+ years in customer success
- Expertise in Salesforce and Microsoft Office applications
- Proven problem-solving and organization skills
- Exceptional communication abilities with clients
- Familiarity with Power BI for data analysis Leverage your expertise to enhance customer relationships and drive adoption at Emburse.