Enhance the customer journey with Ribbon as an AI Hiring Platform Specialist. Focus on troubleshooting, technical assistance, and ensuring clients maximize their platform usage.
In this hands-on position, you will be responsible for supporting Ribbon’s customers effectively. The role combines technical knowledge with a customer-first mindset to improve the overall experience for hiring teams and candidates. Engage with internal teams to resolve technical issues and provide effective onboarding support.
Key Responsibilities:
• Act as the first point of contact for user inquiries • Investigate and troubleshoot technical problems promptly • Help onboard and enable customers with platform features • Maintain clear documentation and helpful resources • Identify and escalate recurring system challenges and feedback
Requirements: • 1-3 years in a relevant technical support or success role • Solid analytical and problem-solving capabilities • Exceptional communication and customer interaction skills • Detail-oriented with a focus on accuracy and follow-through • Previous experience with ATS or related systems is beneficial
Support Ribbon’s mission in shaping hiring processes by providing expert guidance and efficient technical solutions. #J-18808-Ljbffr