Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Strategic

Partnership & Business Alignment Identify mutually beneficial opportunities that support IDC sustainability, operational excellence, customer experience and Intelcom’s delivery capacity. Advise regional leadership on IDC partnership trends, risks and opportunities.

Capacity

Planning & Partner Development Collaborate with Operations and Procurement to assess future delivery requirements, identify capacity gaps and support capacity-planning strategies in assigned markets. Provide input into IDC selection, onboarding and development strategies based on operational and customer needs. Support IDC scalability by identifying performance or capability gaps and recommending tailored development solutions.

Execute IDC performance reviews / QBR’s as per company policy and that follow up actions are realized or escalated as per company policy Maintain regular and transparent communication with IDCs regarding policies, tools, services, operational expectations and information sessions.

Field

Engagement, Performance &

• Operational Insight Review relevant performance indicators and field observations to identify risks, recurring issues and improvement opportunities. Translate field insights into practical recommendations for regional Operations and other internal stakeholders. Challenge IDC’s on quality and capacity gaps and support them in finding relevant solutions; ensure training materials and IDC management tools are available and used Leverage IDC Business Reviews to formalize improvement and development actions and their successful completion or need for escalation Robust report-writing skills, with the ability to produce comprehensive analyses, executive summaries, and strategic, solution-focused recommendations.



Support IDCs through policy changes, new technologies, operational initiatives and performance-improvement plans. Communicate to, and train IDC’s on compensation policies and tools, route productivity and driver compensation models Ensure that IDCs understand applicable performance KPIs, compensation plans, tools, procedures and operational expectations. Identify implementation challenges and escalated roadblocks to the appropriate stakeholders. Compliance &

• Risk Management Identify potential contractual, operational and compliance risks affecting IDC partnerships. Apply the established escalation process when risks or non-compliance issues are not resolved within the expected timeframe. Maintain appropriate documentation of significant risks, commitments, escalations and corrective actions. Business &

• Operational Acumen Data-Driven Decision Making Partnership &

• Stakeholder Management Business &

• Operational Acumen Data-Driven Decision Making Partnership &

• Stakeholder Management Bachelor's degree in business administration, Supply Chain Management, Logistics, Operations Management, Human Resources, or a related field + 6 years work experience 3 to 5 years experience managing external partners, contractors, franchisees, or vendors. Strong background in performance management using KPIs and BI dashboards. Exposure to capacity planning or operational workforce planning. Entrepreneurship or experience operating a small business (understanding contractor realities). HR or labor relations exposure (especially contractor models). Operations leadership in a fast-paced, field-based environment Willingness to travel regularly Short- and medium-term growth opportunities Employee Assistance Program... We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard. Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law.

📌 IDC Business Partner (Edmonton)
🏢 Intelcom - Dragonfly
📍 Edmonton