General Description Build Your Future with Hyphen While Our Clients Build Homes with Your Support. We Build a Trusted Homebuilder Network, Unifying the Construction Supply Chain. Consultants provide a variety of consulting and training services to new and existing Hyphen Solution clients to ensure client satisfaction and the successful implementation of Hyphen Solutions’ software applications.

Essential Duties and Responsibilities - Work as part of a team or individually, providing process review, system design, configuration, infrastructure validation, system deployment, user training, and product knowledge expertise.

- Perform responsibilities at a customer site under close supervision on clearly defined assignments.
- Assist in planning the implementation and developing the project plan to meet client expectations, timeframes, and budget.
- Provide ongoing training and application support for users.
- Develop and maintain quality relationships and communication with project team members through the implementation process.
- Adhere to all Hyphen Solutions’ policies, procedures, and implementation methodology.
- Lead HomeFront Sales implementations from kickoff through successful go‑live.
- Facilitate discovery sessions and business process reviews.
- Configure HomeFront Sales environments to align with client workflows.
- Assist clients with lot inventory, model setup, option management, pricing, and contract configuration.
- Coordinate project deliverables and milestones.
- Conduct User Acceptance Testing (UAT) activities.
- Manage up to three concurrent implementation projects.




- Deliver virtual and onsite client training.
- Train sales teams, sales management, administrators, and project stakeholders.
- Provide guidance on implementation best practices.
- Develop strong working relationships with client stakeholders.
- Support organizational change management and user adoption efforts.
- Maintain implementation schedules and client action items.
- Coordinate activities with Project Managers, ERP Consultants, BuildPro Consultants, and Support teams.
- Document implementation decisions and project progress.
- Escalate risks and issues as necessary.
- Assist with go‑live planning and execution.
- Support customer transition to ongoing support teams.
- Participate in implementation retrospectives and process improvements.
- Assist with report signoff and enhancement discussions.

Qualifications - Minimum 3 years direct residential homebuilding experience in Sales, Purchasing, Estimating, Construction Operations, Accounting, Design Center Operations, or Sales Operations; OR 3 years experience as a system administrator, software administrator, or power user of a residential construction software platform.

- Robust customer‑facing communication skills.
- Experience facilitating meetings and presentations.




- Strong organizational and time‑management skills.
- Ability to manage multiple priorities simultaneously.
- Ability to travel up to 25%.

Preferred Qualifications - Experience using HomeFront Sales.

- Experience using HomeFront ERP.
- Experience using NewStar or BRIX Sales.
- SAP Crystal Reports experience highly preferred.
- Software implementation consulting experience.
- Customer training experience.
- Business process documentation experience.
- Current HomeFront consultants frequently support reporting discussions, configuration, troubleshooting, implementation workflows, training activities, and GuideCX coordination.

Education Bachelor’s Degree preferred in Business Administration, Construction Management, Information Systems, Accounting, or a related field. Equivalent industry experience may be considered in lieu of formal education.

Success

Metrics - Within 6 months: participate in multiple HomeFront Sales implementations; conduct customer training sessions independently; manage portions of implementation projects with limited oversight.

- Within 12 months: independently lead a HomeFront Sales implementation from discovery through go‑live; conduct implementation meetings without requiring a senior consultant; manage up to three concurrent implementations while maintaining schedules and customer satisfaction; serve as primary HomeFront Sales subject‑matter expert for assigned customers.

Physical Demands Extensive travel is required for this position, up to 25%.

📌 Implementation Consultant, Homefront Sales (Canada)
🏢 Hyphen Solutions
📍 Canada