Step up your IT career as a Service Desk Support Analyst at MNP. In this in-office role, you will tackle client technical issues across various platforms, especially Active Directory and Microsoft 365.
MNP is enhancing its Managed Services team with a Service Desk Support Analyst. This high-volume L1 role offers dynamic interaction and direct problem resolution with client calls. The position demands collaboration with specialists for escalated concerns and includes on-call rotation duties.
Key Responsibilities:
• Resolve urgent technical issues for clients
• Deliver exceptional customer service via Phone and Chat Support
• Log calls and chats accurately within Service Tickets
• Escalate out-of-scope issues to specialized teams
• Adhere to internal policies and submission guidelines
Requirements:
• 2 years in an IT Call Centre setting
• Relevant technical diploma or certifications
• Knowledge of Active Directory and Microsoft 365 support
• Understanding of networking concepts and Windows OS
• ITIL v4 Foundations certification
Make your mark in a supportive setting and enhance client satisfaction at MNP!
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📌 MNP Service Desk Support Analyst Position (Edmonton)
🏢 MNP
📍 Edmonton