Join Citi as a Data Platforms Support Analyst within the Securities Services division. This hybrid role combines client service, platform management, and operational excellence for high-profile data and reporting platforms.In this senior operational position, you'll play a pivotal role in a globally distributed team, ensuring seamless 24x6 support for critical client-facing applications. You'll directly contribute to the modernization of data platforms, implementing AI-assisted troubleshooting and automation, while also taking ownership of incident management and process improvements.Key Responsibilities:Manage L2 production support with global follow-the-sun modelEnsure compliance with SLAs during incident responsesCommunicate effectively with client-facing teamsDrive problem management to resolve recurring issuesSupport change management activities for platform evolutionRequirements:Minimum 5 years in application support within financeActive experience with ITRS Geneos monitoring toolsStrong SQL skills for data quality diagnosticsPractical knowledge of ITIL-aligned managementScripting skills for operational task automationAdvance your career at Citi, where innovation meets client service!#J-18808-Ljbffr

📌 Citi Data Platforms Support Analyst (Mississauga)
🏢 Citigroup
📍 Mississauga