Elevate customer satisfaction as a Customer Quality Engineer with Merrithew in Scarborough, ON. Resolve complaints and lead investigations to enhance product quality and customer experience.

This role is a key position responsible for linking customer experiences with quality assurance processes. The successful candidate must possess strong expertise in root cause analysis, complaint resolution, and cross-functional collaboration with various teams. Make impactful contributions while delivering exceptional quality management support.

Key Responsibilities:



• Serve as the primary representative for customer complaints • Conduct root cause analysis using various methodologies • Coordinate investigations with Manufacturing and Engineering teams • Communicate findings and resolutions to stakeholders • Analyze customer feedback for trends and insights

Requirements: • Bachelor's degree in Engineering or related field • 5–7 years of experience in Quality Engineering • Proficiency in CRM, ERP, or Quality Management Systems • Solid problem-solving and communication skills • Experience with CAPA processes and data analysis

Drive quality excellence and improve customer interactions at Merrithew by transforming insights into actions. #J-18808-Ljbffr

📌 Customer Quality Engineer at Merrithew (Winnipeg)
🏢 Socket.dev
📍 Winnipeg