Take charge as the Director of Operations at Ericsson, based in Toronto, Canada. Lead successful customer engagements in Cloud Software & Services while ensuring operational governance and excellence.

In this critical role, you will manage end-to-end delivery performance and partner with multiple teams to translate strategies into actionable outcomes. Your leadership will focus on financial discipline and the health of customer service operations, promoting a culture of transparency and accountability within the team. Your impact will be felt across all customer interactions and engagements.

Key Responsibilities:



• Own and drive operational excellence for customer delivery across engagements • Facilitate effective governance and escalation management • Monitor and report on key operational and financial metrics • Foster collaboration between delivery teams and stakeholders • Lead training and development initiatives within operations

Requirements: • Proven director-level experience in customer operations or service delivery • Solid knowledge of financial management and cost control • Experience in stakeholder management and executive-level communication • Ability to influence cross-functional teams in a matrix environment • Track record of improving customer satisfaction and operational success

Enhance customer operations at Ericsson by delivering high-quality outcomes effectively. #J-18808-Ljbffr

📌 Director of Operations for Ericsson Canada (Winnipeg)
🏢 Ericsson
📍 Winnipeg