Join PureFacts as a Customer Support Manager, leading a high-performing team dedicated to superior service delivery. This role emphasizes coaching, operational excellence, and proactive support strategies.

As the operational leader, you’ll be responsible for daily support operations, managing escalations, and collaborating with various departments to resolve issues efficiently. Your leadership will enhance the customer experience while optimizing team workflows for better performance.

Key Responsibilities: • Mentor and develop Customer Support Analysts • Oversee escalation management and ticket resolution • Maintain SLA performance and oversee response times • Promote continuous learning and knowledge sharing • Balance workloads across support shifts

Requirements: • 5+ years in enterprise SaaS support • 3+ years leading customer support teams • Proven management of customer escalations • Robust collaboration with functional teams • Excellent problem-solving abilities

Ensure customer satisfaction and success in your leadership role at PureFacts. #J-18808-Ljbffr

📌 Customer Support Team Lead Position (Winnipeg)
🏢 PureFacts Financial Solutions
📍 Winnipeg