Elevate your career as a Customer Service Key Accounts Advisor with DHL Express in Brampton, Ontario. This role centers on providing top-tier support and service to key accounts while collaborating across departments effectively.
As a Key Accounts Advisor, you will engage with customers to address inquiries and coordinate logistics. The job requires building solid relationships with major accounts and ensuring fulfillment of their specific needs. A proactive approach in handling transit issues and service incidents is essential for success in this role.
Key Responsibilities:
• Deliver excellent customer service to key account clients
• Notify clients about transit delays and service incidents
• Attend joint visits with sales to enhance client relations
• Work with operations to ensure timely service delivery
• Address customer inquiries using internal resources
Requirements:
• Degree/Diploma in Business preferred
• At least 1 year of customer service experience
• Exceptional communication and negotiation skills
• Proficiency in Excel and DHL systems
• Strong analytical and organizational skills
Contribute to the success and satisfaction of key accounts at DHL Express, enhancing their experience through quality customer service.
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