Join Fidelity Canada as a Client Support Manager, where flexible hybrid work meets impactful client service. You’ll drive solutions for Introducing Brokers and Portfolio Managers, ensuring their needs are met effectively.
With a minimum of 3 years in service or operations roles in financial services, this position requires solving complex customer issues. You’ll apply your problem-solving skills by troubleshooting and enhancing FCC's applications while maintaining a high standard of client communication. Your proficiency in decision-making will guide escalated support issues to resolution.
Key Responsibilities:
• Analyze customer issues related to product offerings
• Conduct advanced troubleshooting across various communication channels
• Offer training and support on FCC applications




• Manage escalated support issues with strategic approaches
• Keep customer-facing content current and comprehensive
Requirements:
• Minimum 3 years’ experience in financial service operations
• Relevant post-secondary education or equivalent experience
• Broadridge (Dataphile) familiarity is beneficial
• Canadian Securities Course (CSC) completion preferred
• Robust skills in Office applications like Excel and Word
Leverage your client support expertise to enhance service delivery at Fidelity Canada.
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📌 Fidelity Canada Client Support Manager Role (Toronto)
🏢 Fidelity Canada
📍 Toronto