Teifi Digital is searching for a Product Support Specialist to provide top-notch e-commerce support to our merchants. In this role, you’ll tackle complex merchant inquiries in a hybrid workspace.
As a key member of a small and growing team, you’ll bridge communication between clients and our product team. With 1-3 years of relevant experience, you’ll excel in troubleshooting and providing educational resources about our Shopify solutions. Your insights will help shape future product improvements.
Key Responsibilities: • Manage merchant support requests across communication channels • Triage and resolve technical issues efficiently • Reproduce merchant issues using Shopify tools • Keep merchants informed about incident progress • Develop and maintain guides and self-service resources
Requirements: • Experience in technical support or customer success • Familiarity with Shopify's ecosystem and apps • Robust written and verbal communication skills • Capable of managing a varied workload autonomously • Comfortable working in North American business hours
Take advantage of growth at Teifi Digital while using your technical expertise to empower merchants. #J-18808-Ljbffr
📌 Product Support Specialist for E-Commerce Solutions (Winnipeg)
🏢 Teifi Digital
📍 Winnipeg
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