Become a Graduate Support Analyst at TMX, providing essential client support in a hybrid model from Toronto. Utilize your problem-solving skills to ensure timely resolutions for our high-quality clients.
As a key member of our Application Support team, you'll deliver unparalleled client-facing assistance in a fast-paced environment. This role requires you to effectively manage service requests, troubleshoot issues, and contribute to process improvements. Your communication skills and technical abilities will be crucial in maintaining client satisfaction and providing guidance on product functionalities.
Key Responsibilities:
• Provide frontline support via phone and ticketing systems
• Investigate and resolve client technical issues efficiently




• Process system configuration change requests accurately
• Maintain detailed records of client interactions and resolutions
• Collaborate with internal teams for complex issue resolution
Requirements:
• Proven high-quality customer support experience
• Strong time management and multitasking skills
• Ability to communicate technical concepts clearly
• Degree or equivalent practical experience required
• Understanding of networking and SQL Server is a plus
Leverage your expertise and contribute to client satisfaction at TMX, while embracing a rich cooperative culture.
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📌 TMX Graduate Support Analyst Role (Toronto)
🏢 TMX Group
📍 Toronto