Elevate guest experiences as the Royal Service Supervisor at Fairmont Chateau Whistler. Lead a dedicated team to ensure outstanding service standards in a luxury resort environment.
In this full-time, permanent position, you will oversee the Royal Service and Reservations Agents, managing call center functions while delivering top-notch assistance. Your expertise in guest relations, combined with your ability to oversee operations and provide training, will make a significant impact on our guests' satisfaction.
Key Responsibilities:
• Supervise all Royal Service & Reservations functions
• Train and develop Royal Service team members
• Manage guest concerns and emergency protocols
• Ensure effective communication between departments
• Assist with rate and package management in systems
Requirements:
• Leadership experience in guest relations preferred
• Front Office and Reservations experience required
• Proficient in Microsoft Windows applications
• Solid ability to multitask and meet deadlines
• Excellent verbal and written communication skills
Bring your expertise and leadership to drive exceptional service at Fairmont Chateau Whistler.
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📌 Royal Service Supervisor at Fairmont Chateau Whistler
🏢 Fairmont Hotels and Resorts
📍 Whistler