Job Title: INTERNAL - Guest Support Worker, Reception

Reports to: Supervisor of Guest Services

Location: Reception, TGP Main Building

Employment Type: Temporary, Full-Time

Rate of Pay: $25.25 per hour

Hours: Monday-Friday, 8-hour shifts The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.

What You’ll Do

- Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries
- Greet both Guests and visitors to The Gathering Place
- Build rapport using harm-reduction, trauma-informed, and person-centered approaches
- De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers
- Provide emergency supplies to Guests, coordinate laundry services, and track abandoned Guest bags
- Answer telephone calls and check messages, as well as accept donations and deliveries




- Collaborate with internal teams and external partners to ensure continuity of care
- Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices
- Maintain accurate notes and contribute to communication and documentation
- Participate in team meetings, training, and service improvement initiatives

What You Bring
- Post-secondary education in healthcare, social services, or related field
- Experience in shelters, residential care, or community support
- Knowledge of community resources for those facing homelessness and addictions
- Robust communication, interpersonal, and problem-solving skills
- Ability to work with diverse populations and a commitment to equity and inclusion
- Comfortable with physical tasks (lifting up to 50 lbs.)
- Able to work independently and in a team
- Clear Record of Conduct and Vulnerable Sector Check required.
- Equivalent education/experience may be considered.

CLOSING DATE: August 19, 2026

Apply here directly! Best of luck.

📌 INTERNAL ONLY Guest Support Worker, Reception (2026 (St. John's)
🏢 The Gathering Place
📍 St. John's