Enhance customer satisfaction at Mustang Survival as a Customer Experience Specialist in Burnaby, BC. This role is integral to supporting clients in various sectors.
In this role, you will serve as a key contact for customers seeking assistance with Mustang Survival products across several markets. Responsibilities include managing inquiries efficiently using Zendesk and NetSuite, ensuring all communications reflect our commitment to excellence. You will become a trusted advisor, guiding customers through their experience with our products and services.
Key Responsibilities:
• Provide timely support through phone and email
• Manage orders, product info, and logistics inquiries
• Collaborate with teams to solve customer issues
• Process service requests and order confirmations
• Identify potential upselling during interactions
Requirements:
• 2+ years in a customer-focused environment
• Robust English communication skills
• Experience with Zendesk and related systems
• A proactive mindset with a desire to assist
• Bonus: Outdoor or marine industry experience
Utilize your skills to deliver outstanding customer experiences at Mustang Survival.
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📌 Customer Experience Specialist at Mustang Survival (Burnaby)
🏢 Wing Group
📍 Burnaby