About the role

- Provide technical support and troubleshooting for desktops, laptops, printers, peripherals, software, and basic network connectivity issues.
- Install, configure, maintain, and replace computers, software, and other IT equipment.
- Respond to and complete assigned IT support tickets in a timely and skilled manner, escalating complex issues as needed.
- Support Microsoft Windows operating systems, Microsoft Office/Microsoft 365 applications, ERP, user accounts, access, and general technology needs.
- Set up computers, accounts, and equipment for new employees and assist with equipment changes and employee departures.
- Perform routine maintenance to support the reliability, security, and performance of company IT equipment and systems.
- Maintain accurate records of IT equipment, assignments, repairs, replacements, and other technology assets.
- Provide courteous and responsive technical assistance to employees while following established IT security and confidentiality practices.
- Assist with IT projects, system upgrades, implementations, and other IT-related responsibilities as assigned.

Qualifications





- High school diploma or equivalent required; Associate degree or technical training in Information Technology, Computer Science, or a related field preferred.
- Previous experience providing desktop, help desk, or end-user technical support preferred.
- Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, computer hardware, peripherals, and basic networking concepts.
- Experience working with an IT ticketing system preferred.
- Ability to troubleshoot technical issues independently and determine when escalation is appropriate.
- Ability to communicate effectively with both technical and non-technical employees.

Benefits

- 401(k)
- 401(k) matching
- Medical, Dental, Vision Insurance
- Short-Term Disability, Long-Term Disability, Accident, Critical Illness insurance
- Identity Theft, Legal, and Pet Insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement

Work Location: In person

📌 IT Desktop Support (Woodstock)
🏢 Kelco Industries
📍 Woodstock