Job Title: IT Operations Analyst Job ID: 2024-12926 Job Location: Toronto, ON (Hybrid – 2 days/week onsite) or Remote in Canada Job Travel Location(s): # Positions: 3 Employment Type: W2 Duration:Long Term # of Layers:0 Work Eligibility:All Work Authorizations are Permitted – No Visa Transfers Key Technology:Google Cloud, Kubernetes, Windows, Linux, GitHub Job Responsibilities:

- Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.
- Level 2 support of Client business line Cloud Infrastructure including PaaS/IaaS/Containers across all production and test environments.
- Manage non-standard/complex P1, P2 (Major Incidents), P3, and P4 incidents and service requests.
- Ensure customer service satisfaction and enable continuous improvements.
- Oversee higher complexity operational and preventive maintenance tasks.




- Manage complex remedial and unscheduled urgent changes.

Skills and Experience Required: Required:

- 5+ years of experience in information technology supporting Google Cloud projects.
- Solid to Expert knowledge of supporting GCP including GKE workloads.
- Knowledge of OS technologies (Windows, RedHat Linux).
- Familiar with CI/CD tools such as GitHub, Jenkins, etc.
- DevOps and Agile understanding.
- Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
- Knowledge of scripting languages and tools such as Python, JavaScript, PowerShell, Bash.
- Must have a solid understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large, high-performance production environment.

📌 IT Operations Analyst (Toronto)
🏢 Highbrow
📍 Toronto