About The Role

PS Consulters is building an end-user computing and service desk bench for anticipated managed-services engagements with national and Western Canada organizations. These are enterprise environments with thousands of supported users, multiple physical sites, and formal service-level commitments, and the engagements are long: multi-year terms where the support team becomes part of the client's daily operations. Positions are anticipated at all three tiers.

Level 1 and 2 analysts handle first contact, triage, and standard resolution across the Microsoft estate; Level 3 analysts own escalations, endpoint engineering problems, and the automation that reduces ticket volume over time. Some positions involve deskside presence at client sites and coverage outside standard business hours; shift details are confirmed per position before any commitment is requested. Positions are contracted through PS Consulters, hourly, at competitive market rates by tier; applicants state rate expectations and shift availability.

On-site requirements, sites, and schedules are confirmed per position before placement. This is an anticipated contract role tied to an active public sector procurement. Start dates depend on award and onboarding timelines.

Qualified applicants are contacted as soon as the engagement is confirmed, and solid profiles are kept on file and matched against similar upcoming roles with consent. Applications are reviewed by a practitioner, not a keyword filter; short, specific cover notes describing directly relevant work are read and valued. PS Consulters welcomes applications from all qualified candidates,



including members of visible minority communities, Indigenous peoples, persons with disabilities, and newcomers to Canada with eligible work status.

Accommodation during the recruitment process is available on request.

About PS Consulters: PS Consulters is the consulting brand of PMS Analytics, a Canadian software consulting and resourcing firm. PS Consulters places senior technology contractors with public sector and enterprise clients across Canada and delivers software projects as a prime contractor.

The firm is built and run by practitioners: engagements are scoped by people who have done the work, candidates are represented accurately, and consultants in the field are supported by a principal who reviews deliverables and stands behind them.

Responsibilities

- Provide tiered support from first contact through L3 escalation, meeting defined response and resolution targets
- Support Microsoft 365, Windows endpoints, mobile devices, and standard enterprise applications
- Administer endpoints through Intune/MEM: enrolment, compliance policies, packaging, and remediation
- Deliver deskside and hardware lifecycle services at client sites where assigned: imaging, deployment, moves, and disposal
- Follow ITIL incident,



request, and change processes accurately, keeping ticket records audit-ready
- Write and maintain knowledge-base articles so recurring issues resolve faster at lower tiers
- Identify volume drivers and propose eliminations (automation, self-service, fixes at the source), particularly at L3
- Represent the service professionally with users at every level of the client organization

Requirements

- Level 1/2: 2+ years in service desk or EUC support roles; Level 3: 5+ years including escalation ownership
- Strong Microsoft 365 and Windows endpoint troubleshooting
- Ticketing-system discipline (ServiceNow, Remedy, or similar) and comfort with measured service levels
- Professional communication in English with users of all technical levels
- Reliability: managed-service clients notice attendance and follow-through before anything else

Qualifications

- Legally eligible to work in Canada: Canadian citizen, permanent resident, or valid work permit
- Available as an incorporated (corp-to-corp) or T4 contractor
- Able to state hourly rate expectations, earliest availability date, and shift availability in the application
- Available for on-site or hybrid work where a position requires; sites and schedules are confirmed before any commitment is requested

Nice to Have
- Bilingual English/French; a significant asset for national clients with Quebec sites
- ITIL Foundation certification
- Intune/MEM administration depth (L3)
- Experience with 24/7 or multi-site support operations and on-call rotations

📌 IT Service Desk / End-User Computing Analyst, Levels 1 to 3 (Contract, Anticipated) (Quebec City)
🏢 PS Consulters
📍 Quebec City