- Relay’s IT team builds and maintains the systems, tools, and workplace technology that help our people do their best work. As an IT Specialist II, you’ll provide reliable day-to-day support, help maintain our Toronto office, and contribute to projects that improve how Relay operates. You’ll bring strong technical fundamentals, a service-first mindset, and the ability to make an impact from day one

- Provide thoughtful, timely support to Relayers across hardware, software, identity, access, connectivity, and workplace technology

- Own a regular portion of the IT support queue, independently troubleshooting and resolving issues while escalating appropriately

- Support employee onboarding and offboarding, including account provisioning, access changes, laptop setup, and first-day technology readiness

- Procure, configure, deploy, track, and maintain laptops, peripherals, and other IT equipment throughout their lifecycle

- Support the day-to-day technology needs of Relay’s Toronto office, including meeting rooms, video conferencing, displays, networking, and shared workplace systems

- Help administer SaaS and IT platforms such as Google Workspace, Iru, Okta, Slack, Atlassian, Notion and more

- Maintain clear documentation, asset records, troubleshooting guides, and internal knowledge-base content

- Identify recurring issues, perform root cause analysis, and recommend improvements that reduce friction and improve reliability

- Automate routine tasks and help improve IT processes as Relay continues to scale

- Contribute to larger IT initiatives and independently lead smaller projects, workstreams, or project tasks

- Partner with Security, People, Workplace, Engineering, and other teams on cross-functional technology needs

- Help create an exceptional employee experience by making support approachable, dependable, and continuously 1% better

- This role may involve physical activities such as lifting and moving materials up to 25 pounds, bending, stretching, reaching, frequent walking, and setting up technology throughout the office, all within reasonable accommodation

Benefits

- Market-competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary. Since 2023, 66%+ of employees have received salary increases,



with multiple new team members joining just last year.

- Social connection: We believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.

- Personal and professional growth: Through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success. Even with more than half of our team joining in the last 12 months, almost 20% have received promotions in the last year alone.

- Parental leave with top-up: We offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive

- Comprehensive health benefits: Enjoy full health benefits from day one: no probation period required.

We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.

- Hybrid work environment: We value meaningful collaboration and connection at our Toronto office three days per week, with lunch, snacks, and beverages on us.

- Top-tier equipment: As a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.

- Flexible vacation and time off: Every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays.

- Dog-friendly space: Can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.

- Award-winning workplace: As a winner of CB Insights’ Fintech 100, Deloitte Canada’s Technology Fast 50, Forbes Fintech 50, and the CIX Top 10 Growth Award, Relay is a recognized innovative and high-growth company.




- You’re encouraged to apply even if your experience doesn’t perfectly match the

- You’re comfortable supporting Google Meet, Zoom, and meeting-room technology

- You embody a hands-on mindset and don’t hesitate to roll up your sleeves when needed

- You’ll be on-site at our downtown Toronto office a minimum of 3 days per week, typically Tuesday through Thursday

- You can manage multiple requests, prioritize effectively, and communicate clearly with both technical and non-technical teammates

- You understand SSO, MFA, access permissions, least privilege, and secure onboarding and offboarding practices

- You can join an established environment and become productive quickly without foundational training in professional IT systems or support practices

- You’re experienced supporting macOS and Apple hardware in a managed corporate environment

- You can independently troubleshoot complex hardware, software, identity, networking, and connectivity issues

- You have 3–5 years of IT support or IT Operations experience in a business or corporate environment

- You’re organized, curious, service-oriented, and motivated to improve systems rather than only react to problems

- You have familiarity with office networking platforms such as Ubiquiti, Meraki, Fortinet, Cisco, or Aruba

- You have hands-on experience with, MDM systems, identity and access management, ticketing systems, and business collaboration tools

- Experience creating automations that reduce manual work or improve IT service delivery
- A background working in startups, high-growth environments, or at another fintech

- Familiarity with zero-trust environments and modern endpoint-security practices

- Exposure supporting office expansions, network deployments, or meeting-room installations

- Experience leading smaller IT projects and working with Agile delivery frameworks, including two-week sprints using Scrum or a similar approach- Stage 1: A 30-minute Google Meet video call with a member of our team

- Stage 2: A 60-minute Google Meet video call with the Hiring Manager

- Stage 3: A 60-minute Live Session with the Hiring Team

- Stage 4: A 45-minute Google Meet video call with a member of our leadership team

📌 IT Specialist (Toronto)
🏢 Relay
📍 Toronto