Start date 31/08/2026

Time Type Full time

Contract Type

Permanent

Mobile Work No mobile working

Reference ID JR124755

Company Name Rhenus Logistics LLC

Location

Kitchener, ON

Job Category Information Technology

Business Unit

Air & Ocean

Salary

Salary: CAD 60,000 per year

Contact Person Eugene Sorokin

+1 (905) 6719858

Your Benefits

Continuous Training

Sharpen your skills and advance your expertise with our professional development programs.

Great Team

It’s truly the people that make the difference — and with us you’ll join the best team around.

Flat Hierarchies

Get straight through to the decision-makers with our streamlined organizational structure.

Room for Innovation

Turn your ideas into action in an environment that champions creativity and empowers you to lead change.

Events

From team outings to holiday parties and networking events, we build strong connections by spending quality time together.

Quick Decision Processes

Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Reference ID JR124755

Company Name Rhenus Logistics LLC

Location

Kitchener, ON

Job Category Information Technology

Business Unit

Air & Ocean

Salary

Salary: CAD 60,000 per year

Contact Person Eugene Sorokin

+1 (905) 6719858

What you can expect

- Provide first- and second-level technical support for hardware, software, applications, network connectivity, and user access issues.
- Manage and resolve support requests through the IT ticketing system, ensuring appropriate documentation and timely follow-up.
- Install, configure, deploy, and troubleshoot desktops, laptops, mobile devices, printers, peripherals, and other IT equipment.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Create and maintain user accounts, permissions, and access rights in accordance with company policies.
- Troubleshoot VPN, remote access, wired and wireless connectivity, and other common network issues.
- Provide remote and on-site support to employees across multiple locations and departments.
- Escalate complex issues to internal IT teams, vendors, or service providers while maintaining ownership through resolution.
- Assist with hardware/software inventory, asset tracking, system updates, and equipment lifecycle management.




- Support IT security initiatives and follow established security policies and procedures.
- Provide basic user guidance and training on IT systems, applications, and equipment.
- Participate in IT projects, system implementations, upgrades, and technology initiatives as required.
- Identify recurring issues and contribute to improvements in IT processes and the end-user experience.

What you bring

- Associate degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Previous experience in a Help Desk, IT Support, or technical customer service role.
- Working knowledge of computer hardware, operating systems, software applications, networking, and common troubleshooting techniques.
- Experience supporting Microsoft 365 applications is preferred.
- Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
- Solid customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to manage multiple priorities and support requests in a fast-paced environment.
- Strong attention to detail and commitment to documentation, security, and confidentiality.
- Experience supporting warehouse technology such as label printers, RDTs, handheld devices, or similar equipment is an asset.
- Ability to work independently and collaboratively with internal teams and external vendors.
- Willingness to travel and work flexible hours when required.
- Spanish/English bilingualism is considered an asset.

Business Unit

Air & Ocean

Regardless of whether it is a long-distance shipment or a particularly time-critical shipment, we at Rhenus make everything possible for our customers and partners to get the goods to their destination safely and on time. Our particular strength lies in our global network, which is constantly being maintained and expanded.



As part of Rhenus Air & Ocean you can, therefore, expect to find a whole host of exciting tasks all over the world, a wide range of opportunities for personal development, and the chance to take on responsibility in an international working environment.

Welcome to Rhenus

Where our journey of growth connects with yours. We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.

Recruitment Process

Online application

Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.

Application screening

Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.

Selection Process

Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.

Onboarding

With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks. https://rhe.wd3.myworkdayjobs.com/en-US/R1111/login https://rhe.wd3.myworkdayjobs.com/en-US/R1111/login

📌 IT Support Specialist (Kitchener)
🏢 Rhenus Group
📍 Kitchener