Advance your career with Cirdan as an IT Support Analyst focused on resolving technical issues for healthcare providers. Leverage your experience in diverse technical environments including Azure. At Cirdan, a leading healthcare technology company in the UK, we are looking for an IT Support Analyst.

This role involves taking ownership of technical incidents, resolving them within SLAs while directly engaging with our customers. You’ll also help mentor junior team members, contributing to the overall improvement of our support services in demanding healthcare settings. Key Responsibilities:

- Provide support and resolve incidents promptly
- Troubleshoot across Windows, Linux/UNIX, and Azure
- Manage escalation of complex issues to 3rd line support
- Keep customers informed throughout incident resolution
- Contribute to knowledge sharing and process improvements Requirements:
- Minimum 3 years in a technical support role
- Experience in service desk operations
- Knowledge of operating systems and Azure environments
- Solid problem-solving and troubleshooting skills
- Excellent communication with customer focus Use your expertise to enhance patient care at Cirdan.

📌 IT Support Analyst for Healthcare Systems (Kitchener)
🏢 Cirdan Imaging
📍 Kitchener