At Rkeeper, reliable technology is at the heart of productive day-to-day operations. We’re looking for a technically capable, service-minded IT Support Specialist to join our Calgary team and help keep our systems, users, and technology setting running smoothly.

If you enjoy solving problems, working with people, and turning technical challenges into practical solutions, this is an opportunity to make a meaningful impact.

The Opportunity

As an IT Support Specialist, you’ll provide day-to-day technical assistance to employees while helping maintain a stable, secure, and efficient IT environment. You’ll troubleshoot hardware and software issues, support user accounts and devices, maintain IT documentation, and contribute to technology projects and improvements.

The ideal candidate is curious, dependable, organized, and able to communicate technical information clearly to both technical and non-technical users.

Key Responsibilities

- Provide first- and second-level technical support to employees
- Diagnose and resolve hardware, software, operating system, printer, and connectivity issues
- Set up, configure, deploy, and maintain computers, laptops, mobile devices, and peripherals
- Install, configure, and troubleshoot business applications and software
- Provide support for Microsoft 365 and other workplace productivity tools
- Manage user accounts, passwords, permissions, and access requests
- Assist with employee onboarding and offboarding, including account and equipment setup
- Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues
- Monitor, document, and follow up on IT support tickets
- Maintain accurate IT asset inventories and equipment records
- Assist with software updates,



hardware replacements, system upgrades, and technology deployments
- Support endpoint security, cybersecurity practices, backups, and access controls
- Create and maintain technical documentation, FAQs, and troubleshooting guides
- Escalate complex issues to senior IT personnel or external vendors when required
- Identify recurring technical issues and recommend practical improvements
- Participate in IT projects and other technology initiatives as assigned

What We’re Looking For

- Diploma or degree in Information Technology, Computer Science, or a related field—or equivalent practical experience
- Previous experience in IT support, help desk, desktop support, or a similar role
- Strong troubleshooting and problem-solving abilities
- Working knowledge of Windows operating systems, Microsoft 365, computer hardware, and basic networking
- Familiarity with Active Directory or Microsoft Entra ID is an asset
- Experience with IT ticketing or service management systems is an asset
- Strong written and verbal communication skills
- Excellent attention to detail and organizational skills
- Ability to prioritize multiple requests and manage competing deadlines
- Customer-focused approach with patience and professionalism
- Ability to work independently while contributing effectively to a team





What Makes You Stand Out

We’re looking for someone who:

- Enjoys figuring out why something isn’t working—and finding a lasting solution
- Takes ownership of support requests from initial report through resolution
- Can explain technical concepts in clear, straightforward language
- Is proactive about identifying potential issues before they become larger problems
- Keeps up with new technologies and enjoys continuous learning
- Remains calm, organized, and professional in a fast-paced environment
- Understands that excellent IT support is ultimately about helping people succeed

What We Offer

- A collaborative and professional workplace
- Opportunities for technical development and career advancement
- Exposure to a variety of IT systems, applications, and technology projects
- A supportive team environment that values initiative and knowledge-sharing
- Opportunities to make a direct impact on workplace productivity and technology reliability
- A chance to build a long-term career with Rkeeper in Calgary

Why Join Rkeeper?

Technology should make work easier—not get in the way.

As an IT Support Specialist at Rkeeper, you’ll help ensure employees have the tools, access, and technical support they need to work confidently and efficiently. Your ability to solve problems, communicate clearly, and improve processes will make a difference every day.

Ready to put your technical skills to work? Apply today and join Rkeeper in Calgary, AB.

Pay: $285,000.00 per year

Benefits

- Company events
- Employee assistance program
- Life insurance
- Wellness program

Work Location: In person

📌 IT Support Specialist (Calgary)
🏢 Rkeeper
📍 Calgary