Join Amica as an ITSM Analyst to manage ServiceNow operations and enhance IT service delivery processes. This full time contract position offers a chance to impact customer satisfaction positively. The ITSM Analyst role is located at the Amica Support Office in downtown Toronto for a 12-month contract.

The successful candidate will be responsible for administering the ServiceNow platform and ensuring effective management of IT services, from incident to change management. Candidates should have a solid foundation in ITIL and ServiceNow practices. Key Responsibilities:

- Administer and enhance ServiceNow functionalities
- Lead governance for IT Service Management processes
- Provide application support and troubleshooting
- Manage incidents, requests, and change management
- Generate and review reports to improve services Requirements:
- Bachelor's in information systems or related
- At least 3 years'

experience in ServiceNow

- Certified in ITIL foundations V3 or higher
- Strong analytical and organizational skills
- Demonstrated project management experience Make a difference in IT service management while working with a dedicated team at Amica Support.

📌 ITSM Analyst Role at Amica Support (Toronto)
🏢 Amica Senior Lifestyles
📍 Toronto