Join the Town of Caledon as the Manager of Service Delivery, where you will spearhead customer service excellence initiatives. This leadership position combines strategy development with hands-on oversight.Reporting to the Director of Corporate Services, the Manager will enhance service quality by leading a committed team and refining service delivery processes. The role includes managing contact centers, developing key performance indicators, and integrating customer insights through technology. Your leadership will be vital in driving service strategies that align with community needs.Key Responsibilities:Oversee the Town's service delivery platformsCreate and execute customer service improvement strategiesDevelop KPIs reflecting service excellenceFoster a culture focused on exceptional customer experiencesMentor teams in critical thinking and problem-solving skillsRequirements:7+ years in customer service environments3+ years in leadership rolesBachelor's degree in Business or similarFamiliarity with AI and data analyticsFlexibility to adapt work scheduleLead the charge in enhancing service excellence at the Town of Caledon.#J-18808-Ljbffr

📌 Caledon Service Delivery Manager Role (Melancthon)
🏢 Town of Caledon
📍 Melancthon